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ROOMSNET.COM PRIVACY POLICY |
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We believe in your right to privacy and in furthering that belief we have created strict guidelines for protecting the information you provide us during the reservation process; while visiting our Roomsnet.com website (Site), and during any communication (includes chat, telephone, email) with us. We guarantee that the information you provide us will be kept confidential and will be used to support your customer relationship with us. Your personally identifiable information is not shared with third parties.
Please read below for further details in order to know how we manage your data.
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1. REGISTRATION
Your visit or use of this Roomsnet.com website (Site) of Roomsnet International Limited (RoomsNet) you are subject to the User Agreement. In order to become a Member of RoomsNet Member Club you must first complete the registration form and create a user name and password. During registration you are required to give contact information (such as name and email address). |
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2. RESERVATION
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When you make a reservation through our Site, we request the following personally identifiable information from you in order to arrange individual bookings:
• your name, address, email address, phone number;
• your credit card details (such as credit card number, expiration date); and
• usage.
You must provide contact information. We use this information to
• book your accommodation and pay for the same
• send you confirmation of your online reservation
• e-mail you after your stay at an accommodation reserved via any one of our web sites to find out about your review of such accommodation and services offered by us; and
• determine visitor numbers to our web sites and to establish sales trends and to improve our visitors' experiences of our web sites.
If we have trouble processing an order, we will use this information to contact you.
The only data we collect from you is what is required for individual bookings. Your data is not passed on to any external companies for marketing purposes.
This information cannot identify individuals. We will not be responsible for any information you do not receive, as a result of your failure to provide a valid e-mail address
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3. SURVEYS OR CONTESTS
From time-to-time we may provide you the opportunity to participate in contests or surveys on the Site. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information may include contact information (such as name and e-mail address).
We use this information to notify contest winners and award prizes, monitor site traffic or personalise the Site. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice.
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4. TELL-A-FRIEND
If you choose to use our referral service to tell a friend about RNMC, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. The Site stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.
Your friend may contact us at help@roomsnet.com to request that we remove this information from our database.
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5. SPECIAL OFFERS / OPT OUT
We may occasionally send you information on our special deals, promotions.
Out of respect for your privacy, we present the option not to receive these types of communications. If you no longer wish to receive our promotional communications, you may opt-out of receiving them by clicking on the opt-out box in such promotional mail or by emailing us at help@roomsnet.com to unsubscribe you.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
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6. CUSTOMER SERVICE
Once you have registered as a Member of RoomsNet Member Club based upon the personally identifiable information you provide us, we will send you an email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.
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7. PROFILE
We store information that we collect through cookies, log files, clear gifs, to create a “profile” of your preferences. We tie your personally identifiable information, and your lodging reservation history, to the information in the profile, in order to improve the content of the Site for you.
We do not share your profile with other third parties.
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8. COOKIES
A cookie is a small text file that is stored on a user’s computer for record-keeping purposes so that the server can recognize certain information which only the server can read. Cookies cannot extract any information from the user’s hard drive or steel personal information. We use cookies on this site. We link the information we store in cookies to any personally identifiable information you submit while on our site.
We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close you browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file. We set a persistent cookie to store your passwords, so you don’t have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.
If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited.
This privacy statement covers the use of cookies by Roomsnet.com only.
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9. LOG FILES
As with most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyse trends, to administer the Site, to track users’ movements around the Site and to gather demographic information about our user base as a whole.
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10. PERSONALLY IDENTIFIABLE INFORMATION
We only share your information with certain third parties (such as the hotel in which you make the reservation, the online terminal payment gateway provider, the acquiring bank and our software & network engineering center, in order to book your accommodation; to conduct surveys and to direct pertinent marketing promotions to you (the latter is only if you have not opted out to receive emails of our special promotions). We do not share your information with any other third party. These above mentioned companies do not retain, share, store or use personally identifiable information for any other purposes.
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11. LEGAL DISCLAIMER
We make every effort to preserve user privacy. However we reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on Roomsnet International Ltd./Roomsnet.com or when such disclosure is requested by the police or other regulatory authority or for any other purpose permitted for the disclosure of personal information by section 35 of the Data Protection Act 1998.
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12. LINKS TO OTHER SITES
This Web site contains links to other sites that are not owned or controlled by RoomsNet International Ltd./Roomsnet International (pvt) Ltd. Please be aware that we, RoomsNet International Ltd./Roomsnet International (pvt) Ltd , are not responsible for the privacy practices of such other sites.
We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information.
This privacy statement applies only to information collected by this Website.
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13. MEMBER GALLERIES
If you post your photographs and videos of holiday, hotel destination with your reviews on this Site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.
Violation of the provisions of or any act which is inconsistent with the Terms and Conditions will result in, without limitation, to removal of any Content posted or displayed on Travel Memories by the perpetrator of the act, restrict, suspend, terminate his/her access to all or any part of RoomsNet Member Club at any time, with or without reason and/or prior notice.
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14. ACCESS TO PERSONALLY IDENTIFIABLE INFORMATION
If your personally identifiable information changes, you may correct, or update your Member Profile at RoomsNet Member Club. If you no longer desire our service, you may deactivate your account by making the change in your Member Profile [or by emailing us at help@roomsnet.com or by contacting us by telephone or postal mail at the contact information listed below.
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15. SECURITY
The security of your personal information is important to us. When you enter sensitive information such as credit card number on our registration or booking forms, we encrypt that information using secure socket layer technology (SSL). This technology, utilised by most popular browsers, including Netscape and Microsoft Explorer, allows us to use the most advanced encryption tools necessary to protect information transmitted between your computer and our server. Through encryption, the personal information you enter, including your name, address, and credit-card information etc, is converted into code that is then securely dispatched over the Internet.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our Web site, you can send email us at help@roomsnet.com
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16. BUSINESS TRANSITIONS
In the event Roomsnet International Ltd. goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email and with a prominent notice on our website for 30 days of any such change in ownership or control of your personal information.
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17. CHANGES IN THIS PRIVACY POLICY
If we decide to change our Privacy Policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to modify this Privacy Policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you here.
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18. DATA PROTECTION ACT
We comply with the Data Protection Act of 1998 and any other data protection statutory requirements applicable to England and Wales which are at present in force.
If you have any questions or suggestions regarding our Privacy Policy, please contact us at:
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Customer Support
Phone (UK) : 0 800 032 9099
Phone (US) : 1 800 793 0377
Phone (Others) : 0044 207 402 8192
Email : help@RoomsNet.com
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Your Accommodation provider is
Roomsnet International Limited
2nd Floor, 45 Craven Road,
London W2 3BX,
United Kingdom.
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