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This hotel is very well located. The room and the bathroom were clean. A little bit noisy because it was on the street side. The breakfas.... click here to readmore >>
This hotel is very well located. The room and the bathroom were clean. A little bit noisy because it was on the street side. The breakfast was without pretention but just enough to start the day : bagels, donuts, coffee, tea, orange juice, lemonade, cream cheese, jam. The staff was very helpful. Internet access and public phone in the hall, it was very convenient. I would stay there again. << click here to read less |
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| Rating: 88% |
- Daphne L , Sweden - |
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we had mice in our room, the place need a major revamp, there were lots of holes in the walls which made it easy for our furry friends to.... click here to readmore >>
we had mice in our room, the place need a major revamp, there were lots of holes in the walls which made it easy for our furry friends to make there way around. over all it was an old grubby hotel << click here to read less |
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| Rating: 48% |
- Anita K , United Kingdom - |
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I think that you should be more accurate about the price that you are charging for a reservation. I was under the impression that I was .... click here to readmore >>
I think that you should be more accurate about the price that you are charging for a reservation. I was under the impression that I was to pay a certain price, and little did I know I had to convert U.S. dollars to U.K dollars. Needless to say it has been a major inconvienance doing business with your company, and in the future I will not use your website, nor would I recomend anyone to book with you. << click here to read less |
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| Rating: 60% |
- Crystal L , United States - |
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I was very disapointed with this hotel.The size of the room and the decor within was poor to say the least.The whole room and indeed corr.... click here to readmore >>
I was very disapointed with this hotel.The size of the room and the decor within was poor to say the least.The whole room and indeed corridors need a severe makeover.The continental breakfast was a big disapointment.The lift in the hotel was far too small.The only good thing about this hotel was its location. << click here to read less |
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| Rating: 52% |
- Brian F , Ireland - |
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If we hadn't prepaid for our stay we wouldn't have spent one night here. This hotel is one of the worse I have ever stayed in, its old, d.... click here to readmore >>
If we hadn't prepaid for our stay we wouldn't have spent one night here. This hotel is one of the worse I have ever stayed in, its old, drab and horrible. The showers dont work proberly its either freezing or too hot or in our case the shower wouldn't turn off which meant we got moved to another unpleasent room, the location of the hotel is great but I would not advise anyone to book it regardless of the price. Mandy ; Tom. Dublin Ireland << click here to read less |
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| Rating: 48% |
- Andrew M , Ireland - |
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No heating in rooms during snow storm!! Request for extra blankets ignored. Checked booking night prior to our arrival and told no fridge.... click here to readmore >>
No heating in rooms during snow storm!! Request for extra blankets ignored. Checked booking night prior to our arrival and told no fridge which we needed for my daughters medication was not available. On day of check in no room available for us.........After a stand off, our suite ( as booked and paid for ) was made available and yes fridge was available!!!!!!!!! << click here to read less |
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| Rating: 60% |
- Catherine H , Ireland - |
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The hotel is situated right in heart of New York, close to Empire State building, Times Square and Macy's for some good shopping. Dont ex.... click here to readmore >>
The hotel is situated right in heart of New York, close to Empire State building, Times Square and Macy's for some good shopping. Dont expect anything special from the rooms, a very basic set up. They have everything you would need, bed, shower and ironing bored. << click here to read less |
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| Rating: 60% |
- Lee T , United Kingdom - |
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| This is a filthy hotel.
It was so bad we refused to stay even one night.
Its disgusting!! |
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| Rating: 28% |
- Ian S , United Kingdom - |
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The Hotel was the worst i have ever stayed in. It was so dirty i never took socks off, the carpet was pitted and the bathroom was worse. .... click here to readmore >>
The Hotel was the worst i have ever stayed in. It was so dirty i never took socks off, the carpet was pitted and the bathroom was worse. The shower didnt work and for the last two nights of our stay the toilet didnt work either. I do not recommend anyone staying here even if it is cheaper than some hotels its disgusting!!! << click here to read less |
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| Rating: 36% |
- Laura N , United Kingdom - |
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Regency Inn and Suite, West 34th St, Manhattan.
My room had no heating. The window in the bathroom was broken. My room was the only on.... click here to readmore >>
Regency Inn and Suite, West 34th St, Manhattan.
My room had no heating. The window in the bathroom was broken. My room was the only one that used a key instead of a swipe card. It was clearly not a room normally used by guests. The door did not lock. One evening I returned to find a couple having sex in my room. It was very unsettling and disturbing. How did they know that my room on the 7th floor could be opened without a key? This room, no 720, should not be used for guests until it is made secure, the broken window fixed and the heating turned on. I was given another room but no apology, no comment at all from the hotel management.
All very sad,
John Moran << click here to read less |
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| Rating: 60% |
- John M , Ireland - |
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While the location of the hotel was very good the hotel itself was in very poor condition. It definitely needs to be re-decorated and cl.... click here to readmore >>
While the location of the hotel was very good the hotel itself was in very poor condition. It definitely needs to be re-decorated and cleaned up. The bed linen and towels were very clean but just the general condition of the rooms was poor. Dirty carpets, wallpaper hanging from walls and hallways in the same condition.
If the hotel improved its decor this definitely would be a fantastic spot to visit.
Do not think I would book it again because of this, even for the location. << click here to read less |
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| Rating: 60% |
- Carol C , Ireland - |
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Location of the hotel was excellent, beside macys and madisson square gardens. Cleanliness was good, rooms a bit small but comfortable. T.... click here to readmore >>
Location of the hotel was excellent, beside macys and madisson square gardens. Cleanliness was good, rooms a bit small but comfortable. The hotel itself was very old and basic and a bit grotty on the hall ways. If you are going for comfort and luxury not the place to go. << click here to read less |
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| Rating: 72% |
- Edel O , Iran - |
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| couldn?t ask for a better locations, but i have stayed in better Hostels. Breakfast was terrible and the lift was soooooo slow. |
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| Rating: 52% |
- Gareth B , United Kingdom - |
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hotel seemed to have a very tired appearance - old faded carpets in rooms, dirty behind all beds etc, loud ineffective aircon. Good situa.... click here to readmore >>
hotel seemed to have a very tired appearance - old faded carpets in rooms, dirty behind all beds etc, loud ineffective aircon. Good situation but really needs some attention to the hotel. << click here to read less |
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| Rating: 48% |
- Julia P , United Kingdom - |
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| Basic accomadation ,but position excellect ,decor could do with some serious upgrade,but sevice friendly |
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| Rating: 68% |
- Edward H , Ireland - |
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For the price, the Regency is OK. The location is fantastic. Two blocks from Empire state, and about 10 blocks from Times Square. The roo.... click here to readmore >>
For the price, the Regency is OK. The location is fantastic. Two blocks from Empire state, and about 10 blocks from Times Square. The rooms are clean. The breakfast could have been better, a bread roll and a doughnut is not what i expected from a New York hotel. But just for a place to sleep, it is ideal, because of the location. I would give it 3/5 on location only!! << click here to read less |
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| Rating: 60% |
- Susan C , United Kingdom - |
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A hotel which was in an exellent location for the tourist and offered a great service. The breakfast bagels were to die for. We will retu.... click here to readmore >>
A hotel which was in an exellent location for the tourist and offered a great service. The breakfast bagels were to die for. We will return. << click here to read less |
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| Rating: 92% |
- Robert C , United Kingdom - |
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This is an awful hotel. The room was tiny, run down and appeared very dirty. Neither was it particularly structurally secure: the floor.... click here to readmore >>
This is an awful hotel. The room was tiny, run down and appeared very dirty. Neither was it particularly structurally secure: the floorboards were broken and the headboard came away in my hands. All in all a dreadful place that ruined my stay in New York. << click here to read less |
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| Rating: 36% |
- Brian S , United Kingdom - |
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Continental breakfast isn't quite what you'd think - you get bagels and pastries and coffee/tea from a vending machine. There is not much.... click here to readmore >>
Continental breakfast isn't quite what you'd think - you get bagels and pastries and coffee/tea from a vending machine. There is not much else. Get to the dining room before 9am else you won't get much.
The location is fantastic - <10 mins to walk to Macys, Time Square, Empire State, Maddison Square Gardens. 20 mins walk to Chrysler, New York Public Library. There is a subway very close which is ideal to get around the city.
The rooms are OK, try to get the rooms on the higher floors else your view will be of garbage if you are at the rear of the building.
On the whole for those on a budget who want to be near the main attaractions but only want a hotel to sleep in this is ideal. For those with families or who want to relax at the hotel find somewhere else. << click here to read less |
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| Rating: 68% |
- Mandeep D , United Kingdom - |
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Having stayed in New York before we were disappointed with the standard of hotel compared with previous hotels. Electricity power failur.... click here to readmore >>
Having stayed in New York before we were disappointed with the standard of hotel compared with previous hotels. Electricity power failure one morning, no hot water another morning, due to boiler "breaking down" no butterand milk in "dining room" one morning, dirty tables not cleared away electric sockets unusable i.e. could not recharge mobile phone - adaptors would not stay in sockets. Were told to use only one socket in room which used to serve the air conditioning unit. Although complaints made to reception nobody seemed able to "follow through " with putting things right fairly quickly. << click here to read less |
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| Rating: 44% |
- Barbara H , United Kingdom - |
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This hotel was not fit for people to stay in, it needs a total re vamp and clean, there was dust everywhere, it was dark and dreary, we c.... click here to readmore >>
This hotel was not fit for people to stay in, it needs a total re vamp and clean, there was dust everywhere, it was dark and dreary, we cheked out 10 minutes after we checked in. I have sent my formal complaint to your customer support and would like my money back as requested please. << click here to read less |
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| Rating: 28% |
- Monica B , United Kingdom - |
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The location was great. The room was only suitable for sleeping and washing. The service was poor, no customer service at all and no un.... click here to readmore >>
The location was great. The room was only suitable for sleeping and washing. The service was poor, no customer service at all and no understanding of customer service. << click here to read less |
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| Rating: 56% |
- Judith B , United Kingdom - |
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clean hotel, room very small for price with little room for storage. hot water for shower not always available. air conditioning a big pl.... click here to readmore >>
clean hotel, room very small for price with little room for storage. hot water for shower not always available. air conditioning a big plus.staff did their job but not very welcoming or helpful. had fab holiday in city though. << click here to read less |
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| Rating: 68% |
- Ursula M , Canada - |
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| Number of beds not in line with booking.
Car parking $25/day not honoured by "Central Parking" charged $40/day ! |
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| Rating: 40% |
- Linda R , United Kingdom - |
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The hotel is ridden with mice both in rooms and corridors. Many of the chest of drawers have been gnawed by the mice at the back, as the.... click here to readmore >>
The hotel is ridden with mice both in rooms and corridors. Many of the chest of drawers have been gnawed by the mice at the back, as the mice try to get into packages in the drawers. The mounds of dust behind the chests show that the cleaning hasn't been done for weeks. Often the bathrooms haven't been finished off properly giving a 'tatty' appearance. However, the bed linen is always clean plus clean towels daily etc...The hotel is in a great place - opposite Penn station, near Madison gardens, Macey's departmental store,Empire State Building and a few minutes from Times Square - and a short walk from the Javits Convention Centre - the purpose of my visit. I have used the hotel for 7 years because of the superb location and the fact that i only need a place to rest my head! I couldn't invite friends in!! Besides the problem of the mice ther's only a very small foyer and no lounge to sit around with people. If it got rid of the mouse problem and 'finished off' the rooms it would be a big improvement. After all, if we wanted the Ritz we would need to be prepared to pay!!! This hotel could be okay with a major overall, and, as it's usually booked up, it shows that people are willing to put up with a poor standard for a great location.
I hope this is helpful and please do not quote my name as I need to return!!!! This year my party stayed for 8 nights, as usual,and both of the other two rooms, booked individually through another service were at a cheaper price than you gave me.
Best regards, Beryl Peters. << click here to read less |
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| Rating: 64% |
- Andrea F , Italy - |
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The hotel was inexpensive, so therefore can't really expect much. However the room was advertised as sleeping six comfortably, the realit.... click here to readmore >>
The hotel was inexpensive, so therefore can't really expect much. However the room was advertised as sleeping six comfortably, the reality was five at a tight squeeze! The bathroom was the smallest I've ever seen, the toilet would not flush and it was totally impossible to maintain a constant temperature in the shower.... But NYC being what it is, as little time is spent in the room as possible, and the location, directly opposite PENN station was fantastic. << click here to read less |
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| Rating: 60% |
- John F , United Kingdom - |
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