Guest Reviews for The Bentley Hotel - New York

the hotel was central but we found the staff, in particular at breakfast surly and unhelpful apart from the hostess. housekeeping had a lot to be desired on more than one occasion we had to ask for more shampoo/soap etc. the cost of this hotel did not reflect the service we received

We enjoyed our stay- handy location and all in all would stay there again and recommend it to others. It seemed a bit pricey but we did go the week before Christmas. Only a short walk to Central Park and 10 minutes to a subway- also Bloomingdales is nearby plus other good shops if thats what your looking for.

Only problem we had was that on evening we arrived we were told that there was no room for us and we were sent to stay in a much older and cheaper hotel which we had declined to book on seeing on internet prior to holiday,and we got the feeling that if we had not gone straight back to the bentley hotel the following morning and stayed there waiting until about 2 o clock that day to ensure there was room as people let that day,we feel if we had not taken that action we would have been left in that much cheaper hotel,after saying all that the room we stayed in the bentley was perfect and as we are going to go back to new york we will diffently look to book the bentley as we really enjoyed our stay there and would diffently recommend this hotel as a great place to stay when in New York.

We booked a non-smoker room. Given a room on non-smoker floor that had been heavily impregnated with smoke. 3 complaints to desk resulted in none of the promised extra cleaning. We had to buy sprays and flowers to combat the unpleasant atmosphere. No breakfast service. "Belgian linens" turned out to be polyester/cotton mix. Otherwise staff very good.