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When I arrived to my hotel then 1. November there was no room for me - I was told. "Maintenance problems", said they. I was then promised.... click here to readmore >>
When I arrived to my hotel then 1. November there was no room for me - I was told. "Maintenance problems", said they. I was then promised a room in another hotel, Hotel Ramada in Ealington, which was very inconvinient as all my meetings were at Earls Court. A cab took me to Ramada, where nobody had heard anything about guest from Shaftesbury Hotel and tey were fully booked at the Ramada. I demanded to be driven back to Kensington. After another chat I finally received a room at the hotel across the street, Hogarth Hotel. A room next to the tube station.
I missed two of my first appointments due to this. I had travelled all the way from Copenhagen to visit some people, insteadI used the fiorst 3 hours of my bussiness time in London on a room-hunt, a room I had already booked and payed for.
I have to say that I am not very please with your services. After recieving this kind of welcome, I would have expected a discount or at least an upgrade, as it usually is if things like this appear.
Best Regards,
Virpi Vepsa
Nordic Field Service Organisation, Adm.
Alfa Laval Nordic A/S << click here to read less |
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| Rating: 60% |
- Virpi V , Denmark - |
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Apart from the fact that the room was 20 feet underground, I thoroughly enjoyed my stay at the Shaftesbury Kensington Hotel (formerly Hog.... click here to readmore >>
Apart from the fact that the room was 20 feet underground, I thoroughly enjoyed my stay at the Shaftesbury Kensington Hotel (formerly Hogarth Hotel). The room was small but more than adequate, and had everything I required, including a comfortable bathtub. I could definitely consider staying there again. << click here to read less |
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| Rating: 100% |
- Kevin M , Sweden - |
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| 4* quality at 3* prices. The microwave is an excellent addition to the usual array of useless bedroom gadgets. |
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| Rating: 84% |
- Paul M , United Kingdom - |
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| Excellent value for money in a very convenient part of town for my work at Olympia ski show. I would definitely rebook in the future. |
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| Rating: 96% |
- James Q , United Kingdom - |
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I was a bit embarrassed during breakfast to keep off the flies which seemed to be landing in and out of my food, more so that heppened in.... click here to readmore >>
I was a bit embarrassed during breakfast to keep off the flies which seemed to be landing in and out of my food, more so that heppened infront of the loved one.I guess they may have to apply the doom to kill the flies next time. << click here to read less |
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| Rating: 72% |
- Dipesalema J , Ireland - |
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We enjoyed our stay. We were given a basement room that had no natural light - wasn't ideal. On the plus side, the location was very near.... click here to readmore >>
We enjoyed our stay. We were given a basement room that had no natural light - wasn't ideal. On the plus side, the location was very near the tube station and was in a quiet area. << click here to read less |
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| Rating: 80% |
- Colin B , United Kingdom - |
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The Hogarth was clearly not ready and when I arrived at 8:15pm the head board was still being fixed. There was no minibar, the TV did no.... click here to readmore >>
The Hogarth was clearly not ready and when I arrived at 8:15pm the head board was still being fixed. There was no minibar, the TV did not work, the room was small with far too much furniture in it making it claustrophobic. Room service was non-existant and they had to get stuff frommover the raod. I paid #12 for a cheese sandwich and 2 small diet cokes. The bathroom was good but the water pressure was awful so the shower was a mere trickle. What is it about London Hotels and showers? Why do the Amercians always manage to get a good water pressure?
The best thing about the hotel was the delightful Polish porter who could not have been more helpful. Would definately not go back. << click here to read less |
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| Rating: 52% |
- Diana S , United Kingdom - |
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We were split between two hotels and there was a lot of confusion over room types and location of rooms. The staff did their best under .... click here to readmore >>
We were split between two hotels and there was a lot of confusion over room types and location of rooms. The staff did their best under the circumstances. << click here to read less |
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| Rating: 88% |
- Mike E , Ireland - |
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Do not allow them to put you in a basement room (unless you get a big discount!). There are no windows. Other rooms though are very goo.... click here to readmore >>
Do not allow them to put you in a basement room (unless you get a big discount!). There are no windows. Other rooms though are very good. Easy to find hote. They are putting in a new lift. Nice breakfast though they wanted to charge for chocolate in place of tea or coffee! << click here to read less |
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| Rating: 68% |
- David M , United Kingdom - |
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| Shower would not opperate! |
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| Rating: 60% |
- Andrew H , United Kingdom - |
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| A lovely hotel with very friendly, helpful staff. We will definately return! |
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| Rating: 92% |
- Rupert S , Singapore - |
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When we arrived the hotel was full of builders dust and grit everywhere. We passed our confirmation booking slip to the hotel staff. Afte.... click here to readmore >>
When we arrived the hotel was full of builders dust and grit everywhere. We passed our confirmation booking slip to the hotel staff. After the hotel staff took payment from my credit card they then told us they did not have any rooms available and got only put us up in a hotel on the overside of London.We had booked a twin room and the hotel told us the booking was made for single rooms even though it was clearly printed on the booking form 'twin room'. We had choose to stay at this hotel as we were attending a concert at Earls Court that evening and it would save us money on taxi fares etc. The hotel staff could not even give us directions to the other hotel either! As we were not getting anywhere with the hotel staff who were very rude and offered no customer service at all we spoke to the manager. Who then put us in a hotel round the corner. Where we had to pay ?30 for car parking adding to our bill. I am now writing a letter of complaint to yourselves and the Hogarth requesting the car parking bill to be recompensated. As we were staying only for one night it took several hours to be sorted and wasted our time in London. << click here to read less |
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| Rating: 32% |
- David S , United Kingdom - |
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| Very good value for money!! Will be returning shortly! |
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| Rating: 76% |
- Natalia F , United Kingdom - |
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| Our room was very cold. |
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| Rating: 56% |
- Magdalena O , United States - |
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| A very nice small hotel with a friendly and helpful staff. |
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| Rating: 84% |
- Jon M , New Zealand - |
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When we got to the hotel we did not have a working shower...they then gave us the key to another room to use that shower but the water wa.... click here to readmore >>
When we got to the hotel we did not have a working shower...they then gave us the key to another room to use that shower but the water was cold. We couldn't get an outside line and when we went to the bathroom when we first got there we found pubic hair on the floor. There was also construction going on at the hotel that woke us up at about 9am which we weren't aware when we booked the hotel. We couldn't get an outside line to call out when we needed to because the phones worked incorrectly. When talking to the staff there it was like talking to a wall...they were no help. I would not recommend this hotel to anyone. << click here to read less |
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| Rating: 36% |
- Richard F , United Kingdom - |
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| i enjoyed staying in this hotel soiled your sheets nicley cheers |
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| Rating: 76% |
- Krisnachai C , United Kingdom - |
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| Except for the morning wake up call that did not happen, we had a very enjoyable stay. |
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| Rating: 80% |
- Mark S , United Kingdom - |
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| I liked it alot.The staff were very nice and It is in a nice area! |
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| Rating: 80% |
- Hayley M , United Kingdom - |
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First I would like to point out that I booked this hotel, based on this websites promise that a complimentary breakfast was included in t.... click here to readmore >>
First I would like to point out that I booked this hotel, based on this websites promise that a complimentary breakfast was included in the price - it wasn't. There was lots of renovation work going on in the hotel, but my room was changed to a quieter part of the hotel with no complaint from the staff.
Aside from that no major problems with the hotel, though the showerhead in my room was somewhat mildewed. Easy to find from the tube though and close enough to Earl's court to walk in a few minutes. << click here to read less |
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| Rating: 60% |
- Hayley M , United Kingdom - |
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| The state of the bathroom left alot to be desired, needs urgent redecoration. Everything else was great though thanks |
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| Rating: 76% |
- John L , United Kingdom - |
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| could do with cable tv |
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| Rating: 72% |
- Oonagh H , United Kingdom - |
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| No evening restaurant, carpark expensive and very small. very good for earls Court only 5mins walk. |
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| Rating: 68% |
- Christine P , United Kingdom - |
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The staff were very friendly, and helpful, the bathroom was a bit grim! breakfast was very good, good selection shame it wasnt open in th.... click here to readmore >>
The staff were very friendly, and helpful, the bathroom was a bit grim! breakfast was very good, good selection shame it wasnt open in the evening though. << click here to read less |
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| Rating: 72% |
- Charlotte W , United Kingdom - |
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| the fire alarm went off 4 times during the night because of a fault
no apology was offered, will not want to stay there again |
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| Rating: 52% |
- Nial O , Ireland - |
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I did not know that this hotel had changed its name until we asked at three other hotels. It is now known as the Cresent at Cromwell. ho.... click here to readmore >>
I did not know that this hotel had changed its name until we asked at three other hotels. It is now known as the Cresent at Cromwell. however conveniently close to the underground.
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| Rating: 76% |
- Kathryn K , Ireland - |
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| Very Clean rooms and a nicely decorated Middle Eastern restuarant with beautiful sofas and pillows. |
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| Rating: 100% |
- Jim M , United Kingdom - |
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The room was a bit of a let-down after seeing the gorgeous foyer area. There was no bar and the bathroom in our room was really smelly. W.... click here to readmore >>
The room was a bit of a let-down after seeing the gorgeous foyer area. There was no bar and the bathroom in our room was really smelly. We understand though that the hotel was being refurbished and I'm sure that it will be beautiful when finished and would like to go back to see it. The location for Earls Court is excellent though and we had a great time.
Thank you << click here to read less |
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| Rating: 72% |
- Ian H , United Kingdom - |
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