Guest Reviews for Shaftesbury Kensington - London

When I arrived to my hotel then 1. November there was no room for me - I was told. "Maintenance problems", said they. I was then promised a room in another hotel, Hotel Ramada in Ealington, which was very inconvinient as all my meetings were at Earls Court. A cab took me to Ramada, where nobody had heard anything about guest from Shaftesbury Hotel and tey were fully booked at the Ramada. I demanded to be driven back to Kensington. After another chat I finally received a room at the hotel across the street, Hogarth Hotel. A room next to the tube station. I missed two of my first appointments due to this. I had travelled all the way from Copenhagen to visit some people, insteadI used the fiorst 3 hours of my bussiness time in London on a room-hunt, a room I had already booked and payed for. I have to say that I am not very please with your services. After recieving this kind of welcome, I would have expected a discount or at least an upgrade, as it usually is if things like this appear. Best Regards, Virpi Vepsä Nordic Field Service Organisation, Adm. Alfa Laval Nordic A/S

Apart from the fact that the room was 20 feet underground, I thoroughly enjoyed my stay at the Shaftesbury Kensington Hotel (formerly Hogarth Hotel). The room was small but more than adequate, and had everything I required, including a comfortable bathtub. I could definitely consider staying there again.

The Hogarth was clearly not ready and when I arrived at 8:15pm the head board was still being fixed. There was no minibar, the TV did not work, the room was small with far too much furniture in it making it claustrophobic. Room service was non-existant and they had to get stuff frommover the raod. I paid £12 for a cheese sandwich and 2 small diet cokes. The bathroom was good but the water pressure was awful so the shower was a mere trickle. What is it about London Hotels and showers? Why do the Amercians always manage to get a good water pressure? The best thing about the hotel was the delightful Polish porter who could not have been more helpful. Would definately not go back.

Do not allow them to put you in a basement room (unless you get a big discount!). There are no windows. Other rooms though are very good. Easy to find hote. They are putting in a new lift. Nice breakfast though they wanted to charge for chocolate in place of tea or coffee!