Guest Reviews for Best Western Paddington Court Hotel - London

Hotel: Best Western Paddington Lodge London 1. We had two and half hours wait for getting our room finally. First, they assigned a double room in spite of a twin room reservation. Second, they assigned a room with double bed and additional bed on 4th floor in the another building which has no lift facilities. After Finally, they assigned a twin room after our strong complaint to the hotel manager. 2. House keeping a. No additional supply of toilet paper without our request. b. No cleaning of the room floor for 4 nights at least. c. No cleaning of tea cups. 3. We booked with english breakfast. However,a waiter confirm as "continental" every morning (5 days). 4. They are charging us some amount (on the top of that, in japanese yen) through the card company in spite of our confirmtion of additionanl charge at check-out. We have never had experience before such a poor managed hotel.

No cosy staff in the reception.Very, very small room. No warm water in the shower. The door key not working. We told the staff, but they do nothing about it. The air condition is not working so the room were very hot :( The staff was no helpful at all so we were wery disapointed. We will NEVER choose this hotel again.

Front desk did not have detaiulos of the reservation. Staff found it hard to cope and wanted me to pay them extra money. Two problems here: - You may not get a room even though you have a confirmation - The actual price you pay has not been fixed when you book I was lucky, they had a room available

When I arrived the receptionist make me fill the registration form and sign it. Once I finished I was informed that there was no room for me due to "technical problems in the rooms" and I was trnasfgerred to other Hotel in a taxi. In the new Hotel I was forced to fill and sign another registration form and I was sent to "the basment". A small (extremely small) room where I could hardly breath. I asked for a new room and I was informed that that was all they have. I asked for a complaint form and I was informed there was one in the room. I looked for it and since there was no form at all I got back to reception. there they offer me a blank sheet of paper to write what I wanted. Obviously I was upset andt tired (1 am) and went to my room. Just remind you that if I cancel my reservation or change it I am forced to pay part or full price. It looks like if you (or the hotel cancel it in the last minute and send you to dungeon.... you only haver the option to shut up and comply. I hope I wil lhave some explanation/compensation or I will never get back to that hotel and never will use this roomsnet service again. I am sorry, but price was not small to deserve this treatment.

I was under the impression the hotel had air conditioned rooms. The rooms have a/c units however they were not operational in the hotel. Given the high heat in mid July this hotel was extremely hot! I would stay again providing there was a/c in the hotel that was operational.

The continental breakfast was good, but the room was extremely small, maybe 8ft x 8ft!!! And the door to the bathroom was so narrow you almost had to go in sideways. The bed was not very comfortable and there was no air conditioning. The location was pretty good as it was 4 blocks to Paddington Station.