Guest Reviews for Apollo Hotel - London

Having spent a few days in the apollo, i can say that i am generally pleased with the facilities. They were what I was looking for. a not to expensive and clean place to sleep for a few hours. The only bad thing I can point is the room where I was put. It was in the basement next to some sort of generators that made a humming noise, but nothing that would not let you sleep. On the other hand, the rooms where clean and I have nothing bad to say about the staff.

I stayed very well at the Apollo Hotel, the room was little but not so little for two people. I liked the cleanliness (every morning they changed my towels), the kindness of the people working there, the breakfast was a good start of the day.

We found only one problem-too small area in the room: big beds in the small room. Other services and facilities were good. Thank you very much for help and I hope to contact you on the next hotel reservation. Yours sincerelly Virgilija Dolgova Vilnius Lithuania

I was disgusted by the place I stayed at. The hotel is the Apollo Hotel in Bayswater. The receptionist was rude, talking on the phone to a friend and taking no interest whatsoever in his guests. We were then given a twin room although I had booked a double. When I rang reception, they said all the doubles had been taken. I had booked two months in advance. If no double room had been available at the time, I would not have booked. My partner and I then decided to move the two beds together; when doing this we discovered all sorts of dirty things under the bed including a used handkerchief. Our stay at that hotel was truly appalling. I do not understand how you can advertise places like that

I have read poor comments about apllo but didn't think that poor it was. We arrived a bit earlier than the official check-in time, we have to either wait till the check-in time or pay the baggage storage charge 2 Pound each bag. I got comfirmation from Roomsnet that we could have two room together non-smoke. Eventually, one room on roung floor and one one 3rd floor smoking rooms. Telephone did not work. We checked in in the afternoon, the TV set was there, but when we got back the room, TV set was taken await. The reason given to me was a new one will be installed in the following day so the old one was needed to removed. It didn't make sense at tall. In the following day we lefet the key to the receiption at 7:am and telling them they could get in clean up the room and we could come back to pick the bags at about 11:00am. The reception was really rough and siad, "I warn you, you come back after 11:00 even 1 minutes, I will charge you." The TV set was taken away, the smoking room, the booken telephone ... don't you think if I come back a few minutes after 11:00 should be accept? right? I suggest your agency not take this hotel as your service provider as it would affect your reputation.

Due to some very negative comments was dreading staying here but personally thought most were unwarranted. Our tripple room was small but acceptable and clean, (although the net curtains were in desperate need of a wash). Breakfast was good and efficient. We enjoyed our stay and would definately go back. This budget hotel provided all we were expecting and is a good location for touring london with two tube stations in walking distance and as a disabled person that was just as important.

I won't be staying at this hotel ever again!! The room was no bigger than a closet. The beds and the pillows were like sleeping on rocks. The hot water for the shower never worked and when we told the front desk about the problem he acted as if we were lying. Finally, convincing him that there was in fact no hot water he came up to check the situation and we were then told that the reason that it was not warm was that the hotel was full and that it was cold because it was "safety water." What a piss poor excuse form a hotel that obviously doesn’t have a water heater that can support the hotel. When making a call outside the hotel you had to call to the desk to have them open up a line. This at first didn’t seem that bad but the longer we were there the more of an irritant that became. If there is a problem that a guest tells you about it needs to be taken seriously and if there is nothing that can be done then there needs to be some form of compensation offered, which there was none.