Unfortunately for our family, we never got to Lanzarote due to fog before christmas. As you can imagine, especially with 4 children, this was a huge disappointment. The airline that we had booked with agreed to refund the flight costs but not the accommodation. When I contacted Rooms.net, I found them extremely helpful and efficient. I explained our situation and they asked us to confirm details in email and they would see what could be done. I am very happy to say that we got most of our accommodation costs back without any problem. I would be very happy from that point of view to recommend Rooms.net and Club Siroco to anyone wishing to book a holiday. More >> |